What we do, and what we do not.

Who you are contracting with

Quezzies Ltd (company number 16590159), trading as Hound, of 11 Mercer Avenue, Ebbsfleet Valley, Swanscombe, England, DA10 1BG. "We" and "Hound" mean that company. "You" means the business that signs up. These terms apply from the moment you subscribe or buy a one-off service.

This is a business-to-business contract. If you are a consumer buying for personal reasons rather than for a trade, tell us before you buy, because different rules apply to you and this document does not reflect them.

The two services

Business debts, chased for you

Where the person who owes you money is a limited company, we run the whole thing. We chase in your name on an agreed escalation ladder, add the statutory interest and fixed compensation the Late Payment of Commercial Debts (Interest) Act 1998 entitles you to, and assemble the evidence pack. Steps beyond a certain point need your approval before they go.

Private-customer debts, chased carefully

Where the money is owed by a private individual, we act only where the debt is a straightforward unpaid invoice for work already done. We ask you three questions about the arrangement first, and if the answers show that credit was extended, a payment plan was agreed, or payment was deferred as a term of the deal, we do not chase it — it goes to a regulated partner or not at all. That is a legal boundary, not a preference, and it is not negotiable.

Private customers are also handled differently in practice: at most one contact a week, every message approved by you before it is sent, and any reply stops the sequence until a person has read it.

What it costs

• Ledger Cover — £199 a month, plus 8% of anything we recover that was more than 45 days overdue when we started on it. Monthly, in advance.
• Debt Rescue — £249 for one business debt, run end to end, refunded in full if we recover nothing.
• Homeowner Rescue — £149 for one private-customer debt, refunded in full if we recover nothing.

Prices exclude VAT. The success fee is charged on money actually received by you, never on invoiced amounts, and never on a debt that was already inside 45 days of its due date when we took it on. Legal partner costs are passed through at cost, and we tell you the figure before anything is instructed.

Statutory interest and compensation belong to you, not to us. We do not take a share of them.

The 90-day guarantee, and exactly what it covers

The guarantee applies to business debts only. It does not apply to money owed by private individuals, and it never will, because it is built on statutory interest and compensation under the 1998 Act — and that Act does not apply to a debt owed by a consumer. There is no found money on that side of the ledger to guarantee.

The mechanics, so there is nothing to argue about later:

• It runs for 90 days from the day your Xero connection goes live, not from the day you sign up.
• "More than Hound costs" means recoveries on business debts we chased, measured against the subscription fees you paid in that window.
• "We work free until we have" means we waive the subscription from that point until the total is passed. It is not a cash refund.
• It assumes we can actually work: a live accounting connection, no blanket hold on your whole book, and approvals answered within seven days. If we are held back, the clock pauses.
• Debts you tell us not to chase, disputed invoices, and debts already with another agency or solicitor do not count toward it.

Debt Rescue and Homeowner Rescue carry a simpler promise: recover nothing, and you get the fee back in full.

We are not solicitors and we give no legal advice

Hound is a credit control service. Nothing we write, send or say is legal advice, and nothing on this site or in the dashboard should be relied on as legal advice. We are not a firm of solicitors and we are not regulated by the Solicitors Regulation Authority.

We tell you what the law entitles you to claim in general terms, and we calculate the interest and compensation figures the 1998 Act sets out. That is arithmetic on a public statute, not advice on your case. If you need advice on your position, take it from a solicitor.

Legal steps are taken by regulated partners

A letter before action, a pre-action protocol pack served on an individual, and any court claim are taken by a regulated legal partner, not by us. We prepare the evidence and hand it over with your approval; the partner firm decides whether and how to proceed, is instructed by you, and owes you its own professional duties. Its costs are passed through at cost and quoted before anything starts.

We do not issue proceedings, we do not act as your legal representative, and we do not imply court powers we do not have. If a message from us ever reads as though we do, that is a fault and we want to know about it.

We never hold your money

This is deliberate and structural. We invoice you for our fee after the money has landed with you, which means we are never in a position to withhold, offset or delay a penny of what you are owed. It also means we cannot chase a debt into an account you cannot see.

What we need from you

• Authority to chase in your name. You confirm that when you sign the mandate, and you can withdraw it at any time.
• Accurate invoice data. We chase what your accounting system says is owed; if it says the wrong thing, we will chase the wrong thing.
• Tell us the moment an invoice is disputed or paid outside the system. Disputed invoices are never sequenced, but we can only know about a dispute you tell us about.
• Answer approvals. Nothing at the sharp end of the ladder moves without you.
• For private customers, honest answers to the three questions about the arrangement. We rely on them, and a wrong answer takes us somewhere neither of us should be.

You keep control throughout: a one-tap hold stops any customer being chased, immediately, and it beats everything else in the system.

Cancelling

• Ledger Cover is monthly and you can cancel any time from the dashboard or by emailing accounts@hound.credit. It ends at the end of the month you have paid for. No notice period, no exit fee, no minimum term.
• One-off services end when the debt is recovered, written off, or you tell us to stop.
• On cancellation we stop chasing immediately. Success fees remain payable on money recovered from chases we had already sent, for 60 days afterwards — that is to stop a debtor's payment landing the day after you cancel becoming an argument, and it cuts off after 60 days precisely so it cannot become a trailing commission.
• Your data is dealt with as set out in the privacy notice.

We can end the agreement too, with 30 days' notice, or immediately if you ask us to do something unlawful, misleading or abusive toward a debtor. We will refund anything paid for a period we have not worked.

Liability

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude.

Subject to that, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, or for lost profit, and we do not guarantee that any particular debt will be recovered — whether a debtor pays is not a thing anyone can promise. The guarantee in clause 04 is what we offer instead, and it is a real one.

Complaints, and the law that applies

Complaints to accounts@hound.credit. We acknowledge within two working days and answer properly within ten. If a debtor complains about how they were treated, we want to hear it directly and the same timescales apply.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.